The email field is recommended so we may send you a complete transcript of your chat or contact you with follow-up help.

If you have firewall or security software enabled, it may affect your experience. If you have problems, you may need to disable your firewall before reconnecting to the service. Additionally, you may also want to check these guidelines. If you disable your firewall, please remember to enable it after you exit the chat.

If you use Windows XP with Service Pack 2, you must configure it to work with our software. Please check these instructions.

AOL, Opera, and WebTV browsers are not supported by this service.

Please do not try to bookmark (add to favorites) or print anything during your session! At the end of your session, you will receive a list of links so you may re-visit the websites our librarian showed you. Bookmarking pages during your session will interrupt the service, and you may be disconnected.

Thank you for using our online reference service!